Depending on the product type, delivery usually takes about 3-4 weeks after the order is paid. Once the goods arrive at the warehouse, customer service will call to arrange delivery. Customers can choose one of the following delivery methods when placing an order:

SELF DELIVERY SERVICE
Customers can pick up their orders at our warehouse in Tuen Mun District, or customers can arrange their own transportation. Customers need to arrange their own moving and installation , suitable for small furniture.

Customer service will confirm the delivery time with the customer and then contact GOGOVAN. The fee will be charged according to GOGOVAN 's rates. Customers can receive the goods downstairs at their home and pay the delivery fee directly to the driver. Customers need to arrange their own moving upstairs and installation.

PREMIUM DELIVERY SERVICE

Special car delivery, including door-to-door delivery. Regardless of the quantity of goods ordered, the charge is a flat rate of $200. Free shipping for purchases over $3,500.

Customer service will contact you 1-5 days before delivery to arrange the delivery. Once confirmed, if there are any changes, please notify us 2 days before delivery, otherwise an administration fee of $200 will be charged.

The special car delivery service is subject to the following terms and conditions:

- The delivery date depends on the vehicle availability in the area. The driver or installer will call to arrange.

- If the customer's building cannot be accessed by vehicle, any additional parking fees incurred for delivery will be borne by the customer.

- The PREMIUM DELIVERY service does not cover outlying islands and specially remote areas. If delivery service is required, please consult customer service for additional charges.

- If the delivery location is a housing estate, it must be confirmed that a truck can enter the estate, otherwise additional charges may arise or delivery may only be possible at the estate entrance.

- The street of the receiving address must allow truck parking. After parking, flat-ground transportation must not exceed 30 meters, with no stairs, and direct access to the elevator. Otherwise, additional charges may arise or collection may be required at the parking spot.

- Before delivery, customers must ensure that large items can enter the building entrance, elevator, and home, otherwise additional fees may be charged or collection may be required downstairs.

- If customers require staircase handling, please consult customer service for relevant additional staircase fees. If not specified when placing the order, the driver may charge on-site or collection may be required downstairs.

Remote Areas

Surcharge for specially remote areas: HK$100.00

Please consult customer service for relevant charges.

Ocean Park, Chek Lap Kok International Airport (Outlying Islands District), Tung Chung, Disneyland, Discovery Bay, Park Island, mountainous and rural areas inaccessible by trucks, etc.

If you are unsure whether your address is remote, please consult customer service.

Website Terms of Use

This website is exclusively provided by more. furniture store for its customers.

If you intend to use the online shopping service or otherwise use this website, please read these terms and conditions carefully before using this website. Your use of this website or any part thereof indicates that you have read, understood, accepted and agreed to be bound by these terms and conditions.

In these terms and conditions, the following terms are defined as follows:

• "The Company" refers to more. furniture store.
• "www.more-thing.com" refers to the website owned by the Company.
• "Legal Notice and Disclaimer" refers to the legal notice and disclaimer applicable to the www.more-thing.com service.
• "Privacy Statement" refers to the policy adopted by the Company for handling personal data collected from this website, and the policy adopted by the Company for handling the personal privacy of customers and website visitors.
• "Customer" refers to you and all other persons who purchase goods using your website login account.
• "Website login account" refers to the personal password issued to any customer under their registration and the right to log in to www.more-thing.com.
• "Goods" refers to any and all goods or services offered for sale on the www.more-thing.com website.

- All goods sold by the Company through this website are sold subject to these terms and conditions. By confirming an order on the www.more-thing.com website and requesting us to process it, you confirm that you have read, understood and agreed to the terms and conditions displayed at the time of confirming the order.
- These terms and conditions include the "Legal Notice and Disclaimer" and "Privacy Statement"; in case of any inconsistency with any other document purportedly having contractual effect, these terms and conditions shall prevail.
- The Company reserves the absolute discretion to refuse registration for any prospective customer for any reason or to terminate the registration of any customer for any reason.
- The customer agrees to pay for any order confirmed with their website login account and agrees to indemnify the Company for all claims, losses and damages arising from any third party due to any person using the customer's website login account to order goods. The customer is responsible for updating the registration information provided, including their credit card details provided to the Company. In the event of any change in their credit card record information or if their credit card is lost, stolen or used without authorization, the customer is responsible for notifying their bank.
- The Company will make every effort to complete every order confirmed by the customer through www.more-thing.com, but if the Company refuses or is unable to complete any order for any reason (including shortage of goods or changes in supply), the Company shall not be liable to anyone for this.
The Company reserves the right to refuse any order when it deems any order unreliable for credit reasons.
- Access to www.more-thing.com requires a personal password. The Company is not responsible for the handling of any password after logging out. Customers must ensure that their personal password is kept strictly confidential to prevent unauthorized use. The Company will make every effort to prevent any unauthorized person from accessing www.more-thing.com. However, if any third party accesses www.more-thing.com without authorization using the customer's website login account, the Company shall not be liable for any related losses or damages.

• All estimated delivery dates or times are estimates only. The Company shall not be liable for any delays or consequences arising therefrom.
• Customers must clear existing obstacles before furniture delivery and installation. If customers require the Company to clear them, please inform us in advance for inspection and separate quotation.
• During delivery, if the delivery truck (9 tonnes or more) cannot reach the building directly and requires manual pushing of goods, or if the building has no lift or the purchased goods cannot or are not allowed to enter the lift and require carrying upstairs by stairs.
• In case of Typhoon Signal No. 8 or above or Black Rainstorm Warning, delivery services on that day and the following day may be delayed or cancelled. The Company will contact customers to reschedule.
• During receipt and installation, customers must carefully store and protect other furniture, fittings, floors, walls, decorations, and property, etc. The Company shall not be responsible for any damage.

• Furniture includes a one-year structural warranty and a six-month hardware warranty. The structural warranty applies to the wooden parts of the product, including: cabinet body, cabinet legs, base frame, and bed frame, for structural problems leading to unexplained deformation caused during the manufacturing process. The warranty does not apply to the following situations:
• Glass accessories, door handles and pulls, accessories purchased and installed on behalf of the customer at their request. -Damage caused by improper use, storage, or accidents, as well as any normal wear and tear, cuts, scratches, or improper bending.
• Surface damage caused by any external factors, such as sun exposure, moisture, dust, dust mites, etc.
• Products that have been installed, repaired, disassembled, modified, or moved by personnel not authorized by our company.
• Products used for commercial purposes.

• If the Company is unable to fulfill its responsibilities due to reasons of "force majeure" (including but not limited to fire, unfortunate accident, accident, natural disaster, any law, order, proclamation, regulation, requirement or provision of the Government of the People's Republic of China, the Government of the Hong Kong Special Administrative Region or any of its government agencies, strike, labour dispute, shortage of labour or skilled workers, shortage of goods or raw materials, transportation delays or reasons beyond the Company's reasonable control, whether or not similar to the foregoing), the Company may be exempted from fulfilling such responsibilities to the extent affected and the Company shall not be liable therefor.